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Total Quality Leadership and Accountability (fact sheet)

November 2019 — FHI 360’s customized approach to delivering impact, Total Quality Leadership and Accountability (TQLA), is designed to strengthen the capacity of implementers and providers at all levels to use data to plan, adopt local solutions to address weak spots and enforce accountability to improve program results. This fact sheet describes this approach and its three core elements: adaptive leadership, situation room meetings and performance improvement.