Sr.No Quality Indicators Score Observations/ Remarks Action Plan
D Two- way Communication/ Ensuring Understanding
11 PE greets the KP/s with a smile and displays a pleasant and friendly attitude through appropriate body language.      
12 PE encourages KP/ s to speak – ask questions, share opinions - to ensure their understanding and gives enough time for them to respond.      
13 PE actively listens to KP/ s and allows appropriate silence for the KP to speak.      
14 PE is able to facilitate the session in a manner and tone of voice that sustains the interest of KP/ s.      
E Effective Use of SBC Material
15 PE demonstrates correct use of the material in question and clearly states the key message to be conveyed through it.      
16 PE effectively uses the material as a medium to initiate discussion on the intended issue (STI/ HIV Prevention; Early/ Regular Testing; Stigma & Discrimination; Communication Hooks; or any other).      
F Knowledge
17 PE is able to satisfactorily answer queries from KP/ s and clarify doubts and/ or provide correct information as required.      
18 PE displays quality information on Aastha Project, STI/ HIV, Condoms, Clinical services, SBC methods, Aastha Gat, ART and Adherence, Positive Prevention, and referral services.      
19 PE encourages health seeking behavior and refers KPs for relevant health services and follow up, as required (especially condom requirement).      
G Non- Judgmental Attitude
20 PE is non- judgmental towards KP/ s' life style and sexual practices.      
21 PE shows empathy with KP/ s' situation/ expression of feelings.      
H Conclusion/ Thanks/ Next Visit
22 PE summarizes the session by briefly emphasizing the learnings drawn from the material in question.      
23 PE concludes by fixing a date, time, place for the next session and thanks the KP/ s before leaving.      
I Record Keeping
24 PE records the session and method used as per the prescribed MIS formats.