SBC QUALITY ASSESSMENT

FHI 360 has developed tools to monitor the quality and effectiveness of SBC sessions. One of the most important tools designed for this purpose is the SBC Assessment Tool.

FHI 360 has analyzed the effectiveness of this tool by field testing it and also training the IP staff on the use of this tool with the help of technical support from FHI 360. ORWs use these tools to analyze the performance of PEs during the SBC sessions. This process of self assessment and supportive supervision helps in continuous improvement in performance and use of the materials. This also helps in understanding and planning the capacity building needs of PEs. The gaps are addressed by ORWs through demonstrations and re-demonstrations as well as field mentoring and training.

This tool should be applied once a month with each PE. However, as the implementation matures, the frequency can be reduced to once in three months. In a quality SBC session the PE/ORW welcomes and gives introduction to the KPs, builds rapport with them, finds an appropriate space, time to conduct the sessions, uses appropriate language to ensure retention and proper understanding. PE asks appropriate questions; listens to KP's concerns using appropriate SBC/ IPC methods and materials to ensure two-way communication for risk identification and risk reduction of STI/ HIV/ AIDS and partner treatment. They also inform KPs about the commodities and services offered by Aastha Project, ICTC and referral services in the vicinity of their residential and cruising area. They discuss about the benefits of community mobilization to reduce the violence and atrocities against them and how to strengthen Aastha Tatkal Seva for the immediate support within 30 minutes of any mishap. The PE supports KPs to draw conclusions from the session and reports to the supervisors.

To ensure the quality of SBC session the immediate superior of PEs and ORWs uses the SBC quality assessment tool on regular bases to identify the gaps and develop plans for capacity building to improve the quality of SBC session.
Guidelines for administration of the SBC Assessment Tool:
The objective of the assessment must be discussed with the PE and a suitable day, time and place for the assessment should be mutually finalized.
The assessor must read well quality indicators before starting the assessment.
The assessor must write observations (strengths and gaps) for each of the indicators with specific examples.
The observations must be discussed with the PE after s/he finishes the session at a suitable location and a mutually agreed upon score to each item should be given.
To use NA where a particular indicator could not have been used and was not used.
To score '0' where an indicator possibly could have been used but was not used.
If a particular indicator was done but was not satisfactory or up to the mark, and needs lot of improvement, score '1'.
If a particular indicator was used in a satisfactory manner but there is scope for improvement, score '2'.
If an indicator used is found to be good and more than just being satisfactory, score '3'.
If there is no scope for improvement and a particular indicator is of highest quality, score '4'.
The action plan for indicators with a gap should be developed for improvement through training, mentoring, coaching and demonstration.
Limitations of the assessment tool:
Similar settings across PEs for the assessment of the SBC session would enhance the objectivity of the observations. However, this is usually not possible.
In case of a new PE, for the first six months, the assessment should be carried out when the PE/ ORW/ KP are in a neutral mood.
TOOL FOR ASSESSMENT OF SBC SESSION
(one to one, one to group, group meeting)
Please observe the PE while they are conducting SBC Sessions on following points and rank them on a 1-4 scale.
(0- Not done, 1- Needs Improvement, 2- Average, 3- Good, 4- Excellent)
Date: IP: Site:
Name of PE: Name of Observer: SBC method used: