The FHI 360 Quality Improvement model promotes teamwork to achieve a measurable improvement objective, by testing changes in systems and processes on a small scale, before replicating the successful ones. Based on principles of quality management and modern concepts of improvement, the FHI 360 QI model follows 4 logical steps:
- Identifying explicit improvement goal/objectives that express a measurable benefit for a population or a group of patients.
- Developing the improvement measurement system through collection a few indicators, frequently, on a small sample, so that the impact of a change can be identified rapidly through the analysis of run charts.
- Generating ideas for changes, from brainstorming to benchmarking, and using a checklist of known change concepts.
- Testing/Implementing system changes, using the PDSA cycle. Effects of changes are assessed on the improvement goal through the improvement measurement system. If a specific change yields improvement, it is sustained and replicated into the rest of the system. If the change does not yield the expected improvement, it is then abandoned and another change is tested.
The FHI 360 quality improvement model is adapted from "The Improvement Guide: A Practical Approach to Enhancing Organizational Performance," (San Francisco: Jossey-Bass, 1996).
See also:
Improving the Quality of TB Services in Senegal (March 2009)
